Privacy Policy

Once respects the privacy of families who use our service. This Privacy Policy explains what information we collect, how we use it, and the choices available to you when you use Once.

1. Information We Collect

Account Information

When you create an account, we may collect information such as your name, email address, and authentication information.

If you choose Sign in with Google, Once may receive basic account information authorized by you through Google, such as your name, email address, profile information, and a unique Google account identifier. We use this information only to authenticate you, create or connect your Once account, and provide the service.

Once does not use Google user data for advertising and does not sell Google user data.

Information You Provide About a Child

Once is designed for use by parents and guardians. To create personalized stories, you may voluntarily provide information about a child, such as:

• first name or preferred name
• age
• interests and preferences
• personality or temperament
• situations, challenges, experiences, or goals you want a story to address
• other details you choose to provide while creating a story

Please provide only information that you are comfortable sharing and that is reasonably necessary to create the story.

Story and Creative Content

We collect the prompts, answers, creative preferences, and other information you provide when creating a story. We also store generated stories, illustrations, and related content so that you can access your saved stories.

Payment Information

Payments may be processed by third-party payment providers such as Stripe. Once does not need to store your full payment card number. Payment providers may collect and process payment information according to their own privacy policies.

Usage and Technical Information

We may collect technical and usage information such as device and browser information, pages visited, interactions with the service, approximate location derived from IP address, and diagnostic information.

We may use analytics services, including Google Analytics, to understand how Once is used and improve the service.

2. How We Use Information

We may use information to:

• create and manage your Once account
• authenticate users
• generate personalized stories and illustrations
• save and display your stories and Child Profiles
• process purchases and subscriptions
• provide customer support
• maintain the security and reliability of the service
• diagnose technical problems
• understand how the service is used
• improve Once and its user experience
• comply with applicable legal obligations

3. Artificial Intelligence

Once uses artificial intelligence services to help generate personalized story text, illustrations, and related content.

Information you provide for story creation may be processed by service providers that help us generate this content.

We do not intentionally ask users to provide highly sensitive personal information about children, and we encourage parents and guardians not to include information that is unnecessary for creating the requested story.

AI-generated content may occasionally contain errors or unexpected results. Parents and guardians should review generated content before sharing it with a child.

4. Children’s Privacy

Once is intended for parents and guardians, not for children to create accounts or independently submit personal information.

Parents and guardians control the information they choose to provide about children.

If you believe that a child has provided personal information to Once without appropriate parental or guardian involvement, please contact us so that we can review and, where appropriate, delete the information.

5. How We Share Information

We do not sell personal information.

We may share information with service providers that perform functions necessary to operate Once, such as:

• cloud hosting and infrastructure providers
• authentication providers
• AI and content-generation providers
• payment processors
• analytics and performance providers
• security and technical service providers

These providers may process information only as necessary to provide their services to us, subject to their applicable agreements and policies.

We may also disclose information if required by law, to protect the security or rights of Once or its users, or in connection with a business transaction such as a merger, acquisition, or sale of assets.

6. Google User Data

If you use Sign in with Google, Once accesses only the Google account information necessary to authenticate you and operate your Once account, based on the permissions you grant.

Google user data is used to provide account authentication and related user-facing functionality.

Once does not sell Google user data or use Google user data for targeted advertising.

Our use and transfer of information received from Google APIs will comply with the Google API Services User Data Policy, including applicable Limited Use requirements.

7. Data Retention

We retain information for as long as reasonably necessary to provide the service, maintain your account and saved content, comply with legal obligations, resolve disputes, and protect the service.

Retention periods may vary depending on the type of information and the reason it is maintained.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.

No online service can guarantee absolute security.

9. Your Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information, including the ability to request access, correction, or deletion.

You may also stop using Once or revoke Google’s access to your account through your Google Account settings.

To make a privacy-related request, contact us using the contact information below.

10. Third-Party Services

Once relies on third-party services to provide certain functionality. Those services may process information according to their own privacy policies and terms.

11. Changes to This Privacy Policy

We may update this Privacy Policy as Once evolves or legal requirements change.

When we make material changes, we will update the effective date and may provide additional notice where appropriate.

12. Contact Us

If you have questions about this Privacy Policy or how Once handles information, contact:

Once
Email: alina.lysenko.pro@gmail.com
Website: https://onceforkids.com